Terms & conditions

1. Who we are

This website is operated by [Registered company name Ltd] (“we”), trading as TechStore, company number [Company number], VAT number [VAT number], of [Street address], [City], [Postcode], [Country]. You can reach us through our contact page.

2. Your order and our contract

When you place an order you will receive an email acknowledging it. The contract between us is formed when we email you to confirm dispatch. If we cannot accept your order, for example because an item is out of stock or because of an error in the price or description, we will tell you and refund any payment in full.

3. Prices and payment

Prices are in GBP and include VAT at the applicable rate. Delivery charges are shown before you pay and listed on our delivery page. Payment is taken when you place your order. If a price shown on the site is clearly wrong, we will contact you before dispatch and you may cancel.

4. Delivery

We deliver to addresses in United Kingdom within the timescales on our delivery page. The items become your responsibility from the time they are delivered to you or to someone you nominate.

5. Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order within 14 days of delivery without giving a reason. We extend this to 30 days. How to return an item and how refunds work is set out on our returns page.

6. Faulty goods and your statutory rights

We must provide goods that are as described, of satisfactory quality and fit for purpose. Your rights under the Consumer Rights Act 2015 are not affected by these terms. Manufacturer warranties are in addition to your statutory rights.

7. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our negligence. We do not exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence. We supply products for domestic and private use only.

8. Your personal data

How we use your personal data is described in our privacy policy.

9. Law and disputes

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of the country where you live. If you have a complaint, please contact us first so we can try to put it right.